Recent refund requests
Maria Cortez - $50.00 Rescheduled outside cancellation window Triaged by Refund handler
auto-approved Greg Wallace - $100.00 Booked twice by mistake (duplicate) Triaged by Refund handler
auto-approved Yuki Tanaka - $150.00 Service quality complaint - escalated Triaged by Complaint triage
awaiting Emma Your refund policy (what the Refund handler agent uses)
- Auto-approve if requested within 24 hours of booking AND deposit only.
- Auto-approve duplicate bookings within 1 hour of each other.
- Escalate to Emma if amount > $200 OR if customer mentions "complaint" / "unhappy".
- Decline if requested within 48 hours of move date (per booking confirmation).