OO Online Optimisers
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Groups 8 active customer groups
EM

Pre-built customer groups for your AI team to broadcast to, follow up on, or treat differently. Groups update automatically as customers move through your funnel.

Referral network

12 advocates

Customers who've sent us 1+ paying referrals. Send them thank-you credits and sneak peeks.

#advocate#repeat-customer
Last broadcast: 5 May

Repeat customers

24 people

Anyone who booked 2+ jobs with us. They cost less to win and refer more.

#repeat-customer
Last broadcast: 12 May

Commercial accounts

8 companies

Office, retail, and contractor relocation accounts. Average job 4x residential.

#commercial
Last broadcast: 1 May

Long-haul customers

9 people

Anyone who's done a 200+ mile move with us. Different sell, different ops.

#long-haul
Last broadcast: 28 April

High-value $5k+

6 people

Single-job value of $5,000 or more. Concierge treatment expected.

#high-value
Last broadcast: Never broadcast

VIPs (manual review)

3 people

Personal-touch list. AI flags these for manual review before any auto-message goes out.

#vip#manual-only
Last broadcast: Never broadcast

Lost-deal follow-up

14 people

Got a quote, didn't book within 14 days. Try win-back offer at day 30.

#lost-deal
Last broadcast: 15 May

Storage customers

5 people

Paying monthly storage. Most will need delivery in 30 to 90 days.

#storage
Last broadcast: 8 May
Suggest a new group

Your AI team auto-creates groups when it spots patterns. Got a group in mind? Describe it in chat and it gets built in minutes.