OO Online Optimisers
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Discovered 8 patterns learned about Acme Movers
EM

Your AI team gets smarter at your business every week. These are patterns it has discovered in your data that you can act on. Each one is auto-applied unless you decide otherwise.

Patterns discovered (all time)
47
since Mar 2026
Patterns auto-applied
34
72% application rate
Patterns awaiting your call
8
action needed

Your best reply window is 4pm to 7pm local

Auto-applied

64% of leads who get a reply between 4pm and 7pm book a quote within 24 hours vs 31% in other windows.

Source 412 conversations analysed by agent-ops-analyst
Recommended action Bias agent-on-shift hours to 4pm to 7pm priority routing.
Auto-applied 2 weeks ago

Residential converts 3.1x faster than commercial

Auto-applied

Residential leads close in an avg 18 minutes from first message. Commercial closes in an avg 6.4 days.

Source 200 closed deals tracked by agent-classifier
Recommended action Dedicate a commercial-only agent thread that is allowed slower replies.
Auto-applied 1 month ago

Customers who ask about insurance close at 80%

Awaiting your call

When a lead asks about insurance in the first 3 messages, they book at 80% vs 28% for those who do not.

Source 47 closed deals reviewed by agent-pattern-finder
Recommended action Train agent-objection-handler to gently surface the insurance question early in chat.
Discovered 3 days ago

Deposit-required wins close rate by 44 points

Awaiting your call

Asking for a $250 deposit in chat (vs soft-book) wins 44 percentage points on close rate.

Source 14-day A/B test concluded by agent-experiment-runner. Linked to Frontier experiment 4.
Recommended action Roll out deposit-required to all flows.
Discovered 1 day ago

2-mover quotes outperform 3-mover by 22%

Auto-applied

For residential moves under 1,500 sqft, 2-mover quotes close 22% better than 3-mover quotes at higher price.

Source 84 quote variations tracked by agent-pricing-analyst
Recommended action Default to 2-mover quotes for residential under 1,500 sqft. Upsell to 3 only if customer asks.
Auto-applied 6 days ago

Repeat-customer LTV is $4,800 avg over 4 years

Awaiting your call

Customers who do 2 or more moves spend an average of $4,800 over a 4-year window.

Source Cohort analysis on 16 repeat customers by agent-cohort-tracker
Recommended action Invest 10% more on retention messaging vs new lead acquisition. Switch budget at end of month.
Discovered 5 days ago

Friday inquiry volume is 2.1x the weekday average

Auto-applied

Friday gets 2.1x the lead volume of Monday through Thursday. Saturday is 1.4x.

Source 30 days of intake data analysed by agent-ops-analyst
Recommended action 2x agent-on-shift capacity on Fridays. Add a second agent thread between 10am and 4pm.
Auto-applied 3 weeks ago

Voicemail customers prefer SMS callback

Auto-applied

Customers who leave voicemail and get an SMS callback within 5 minutes book at 67% vs 14% for voicemail-only callback.

Source 23 voicemail trails analysed by agent-receptionist
Recommended action Agent-receptionist sends SMS within 5 min of every voicemail received.
Auto-applied 4 days ago
How the auto-apply rule works

Your AI team only auto-applies low-risk patterns: timing, routing, defaults. Anything pricing, branding, or strategic, it waits for you. Click Apply on any pattern above to give the green light.

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