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Online Optimisers vs Tidio: Honest 2026 Comparison

Tidio is a generic SMB chat with AI bolted on. We are AI-first with deep vertical templates (movers, roofers, dentists, contractors, ISPs) and capabilities Tidio does not offer: booking with deposits, project takeoff, website editing. We are more expensive than Tidio entry tier. We do more.

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Time to live, drawn to scale.

// TIME TO LIVE, DRAWN TO SCALE Tidio vs Online Optimisers
4 - 12 weeks
Tidio per-seat / per-conversation
you build the config
9 - 14 days
Online Optimisers flat per location
save 40-60%, we build it
Bars proportional to time to live (Tidio drawn at its 12-week ceiling, 84 days). Tidio is generic SMB chat with AI bolted on, billed per-seat or per-conversation with you building the config. We ship a flat-per-location build in 9-14 days, typically 40-60% less.

Quick reference.

DimensionOnline OptimisersTidio
Primary buyerSMB / local business / agency-managedMid-market and enterprise
Pricing modelFlat per locationPer-seat / per-conversation
AI capabilityAI-first, sub-second responsesAI add-on, often paid extra
Vertical templatesMovers / Roofers / Dentists / Contractors / Dispensary / ISPGeneric, customer must build
Booking + depositsNative, in-chat Stripe checkoutVia 3rd-party integrations
Website editingNative for sites on our Astro templateNot supported
Speed claim100/100 PageSpeed mobile + desktopVaries
Time to live9-14 days4-12 weeks

See it side by side in 30 minutes.

Screen-share both products on the call. Pricing on the call. No fluff.

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