.convos-layout{display:grid;grid-template-columns:minmax(0,400px) minmax(0,1fr);gap:16px;align-items:start}.convos-list{padding:14px 12px}.convos-list .card-header{padding:4px 8px 10px;margin-bottom:6px;border-bottom:1px solid var(--dash-border)}.convo-rows{display:flex;flex-direction:column}.convo-row{display:grid;grid-template-columns:36px 1fr auto;gap:10px;padding:12px 10px;border-radius:8px;text-decoration:none;color:inherit;transition:background .12s}.convo-row:hover{background:#0000000a}.convo-row.is-selected{background:#c62a2a12}.convo-avatar{width:36px;height:36px;border-radius:8px;display:inline-flex;align-items:center;justify-content:center;font-family:var(--font-display);font-weight:800;font-size:12px;color:#fff;flex-shrink:0;background:var(--oo-red)}.convo-avatar--lg{width:42px;height:42px;font-size:14px}.convo-avatar--web{background:var(--oo-red)}.convo-avatar--whatsapp{background:#1b6e3a}.convo-avatar--sms{background:var(--oo-blue)}.convo-avatar--voice{background:#8a6a1f}.convo-body{min-width:0}.convo-head{display:flex;justify-content:space-between;gap:10px;align-items:baseline}.convo-head strong{font-size:13px;font-weight:700;color:var(--dash-text)}.convo-when{font-size:11px;color:var(--dash-text-dim);white-space:nowrap}.convo-intent{font-size:11px;font-weight:700;color:var(--oo-red);margin-top:2px}.convo-last{font-size:12px;color:var(--dash-text-dim);margin-top:2px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis;max-width:280px}.convo-meta{display:flex;flex-direction:column;align-items:flex-end;gap:6px;flex-shrink:0}.convo-status{font-size:10px;font-weight:800;letter-spacing:.04em;padding:3px 7px;border-radius:4px;background:#0000000f;color:var(--dash-text-dim)}.convo-status--booked{background:#1b6e3a24;color:#1b6e3a}.convo-status--qualified{background:#5475a624;color:var(--oo-blue)}.convo-status--nurture{background:#dbb1572e;color:#8a6a1f}.convo-status--escalated{background:#c62a2a24;color:var(--oo-red)}.convo-status--callback{background:#dbb1572e;color:#8a6a1f}.convo-status--lost{background:#00000014;color:var(--dash-text-dim)}.convo-unread-dot{width:8px;height:8px;border-radius:50%;background:var(--oo-red)}.convo-detail{padding:0;display:flex;flex-direction:column;min-height:720px}.convo-detail-head{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:16px 20px;border-bottom:1px solid var(--dash-border);flex-wrap:wrap}.convo-detail-meta{display:flex;align-items:center;gap:12px}.convo-detail-meta strong{font-family:var(--font-display);font-weight:700;font-size:16px;color:var(--dash-text);display:block}.convo-detail-meta span{font-size:12px;color:var(--dash-text-dim)}.convo-thread{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:12px;background:var(--dash-bg)}.thread-msg{display:flex;flex-direction:column;max-width:78%;gap:4px}.thread-msg--bot{align-self:flex-start}.thread-msg--user{align-self:flex-end;align-items:flex-end}.thread-bubble{border-radius:14px;padding:11px 15px;font-size:13.5px;line-height:1.55}.thread-msg--bot .thread-bubble{background:#fff;border:1px solid rgba(219,177,87,.3);color:var(--dash-text);border-bottom-left-radius:4px}.thread-msg--user .thread-bubble{background:var(--oo-red);color:#fff;border-bottom-right-radius:4px}.thread-bubble strong{font-weight:700}.thread-msg--user .thread-bubble strong{color:#fff}.thread-time{font-size:10.5px;color:var(--dash-text-dim);padding:0 4px}.convo-detail-foot{padding:14px 18px 16px;border-top:1px solid var(--dash-border);display:flex;flex-direction:column;gap:10px;background:#fff}.convo-detail-trace{display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--dash-text-dim);padding:10px 12px;background:#dbb15714;border-left:3px solid var(--oo-gold);border-radius:4px}.convo-detail-trace strong{font-family:var(--font-body);font-size:11px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:var(--oo-gold);margin-bottom:2px}.trace-pill{display:inline-block;width:16px;height:16px;border-radius:4px;color:#fff;font-family:var(--font-display);font-weight:800;font-size:10px;text-align:center;line-height:16px;margin-right:4px;vertical-align:middle}.trace-pill--mkt{background:var(--oo-red)}.trace-pill--sls{background:var(--oo-blue)}.trace-pill--ops{background:#1b6e3a}.convo-detail-input{padding:10px 14px;border-radius:8px;border:1px solid var(--dash-border);font-size:13px;font-family:var(--font-body);background:var(--dash-bg)}@media(max-width:1100px){.convos-layout{grid-template-columns:1fr}.convo-detail{min-height:520px}}